200+ COMPANIES TRUST US FOR OUR SOLUTIONS AND SERVICES
Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0…
Contact Center Solutions
Companies are looking for ways to improve customer satisfaction, retention and revenue by positively influence interactions and response times. An omni-channel contact center solution is the first step in the journey.
SERVICES
Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.
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Genesys Implementation
A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience.
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Customer Relationship Management | CRM
Pointel can help implement a complete solution by deploying CRM applications
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Analytics
Improve customer experience and operation efficiency by making decisions based on statistics
Read MoreOUR SOLUTIONS
CONFIGURATION MANAGEMENT SOLUTION
(CMS)
Empower your operational staff to manage customer experience
DYNAMIC CONTACT CENTER MANAGER
Emprover your operational staff to manage customer experience
GENESYS WORKSPACE SALESFORCE ADAPTER
Combine the power of Genesys and Salesforce Applications
GENESYS ADAPTER FOR ORACLE CX CLOUD
Real time interactions efficiently and consistently.
CHANGE MANAGEMENT
Reduce Down Time
AGENT INTERACTION DESKTOP
Improve Customer Experience
GENESYS
WFM
WFM planning and scheduling and real-time functions
SURVEY SOLUTION
Closed-loop feedback solution specifically designed for business users
CONTACT CENTER TESTING - STAMP - IVR TESTING
System Test and Monitoring Platform. Contact Center Performance Assurance
IVR ANALYTICS CXI - CUSTOMER EXPERIENCE INSIGHTS
Improve Customer Experience with Pointel CXi An IVR Analytics Platform for understanding Customer Journey
Our Clients
TESTIMONIALS
We started seeing
benefits of DCCM
and CMS solution
immediately and our
service levels improved.
Dan Caccamo
Director, Customer Service & Workforce Management,
Emblem Health.
“Having visibility using Pointel CMS- Audit and Alert was huge for us and we were able to quickly identify the configuration changes and able to revert them back almost instantaneously. We use it for everything from knowing the changes within our IVR to who is changing what in our entire configuration.
The visibility that it gives you and the ease of use is to me, the biggest advantage for Pointel over anything else. I would absolutely recommend Pointel ‘s CMS to anyone looking for an Audit and Alert solution.“
Greg Ford
Vice President, TRC Operations
Grand Circle Corporation
Blog
Case Study
Case Study Of Major Health Care Provider
A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.
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