Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!

Posted on May 22, 2017

CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place.

Pointel, being a Genesys VAR and having over 15 years of experience in implementing custom designed Genesys solutions, will be putting on show our customer experience solutions at the event. By specializing in Genesys solutions we have become an expert in this technology. We have developed over 25 tools so far that complement and enhance the usability of Genesys solution for Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.

Stop by Booth #13 to find Excitement and opportunity packed at one Place

We will be sharing more information on our products that will benefit you and your organization for years to come. Our presentation will focus on

• Pointel Configuration Management Solution (CMS) – An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment.
• DCCM, a solution that helps Enterprises with Genesys Contact Center Monitoring
• Pointel Workspace Adapter for Salesforce – An easily-deployed, powerful way to tie together the power of Genesys Workspace and Salesforce.com.
• Agent Interaction Desktop- A customizable pre-built softphone that provides all the standard interaction desktop features and it is ready to deploy.
• WFM Voice Self-Service-Allows agents and supervisors to access and update workforce management information from any telephone.

Our Booth#13 guarantees

• Live demo on how to gain happy customers through our products and services.
• Ways to maximize ROI and improve the overall health your contact center
• Interaction with our Developers and Genesys experts on your business challenges.
• Learn how we can help you to get the maximum value out of your Genesys solutions you use every day.
• Answers to all your questions on customer experience.

Still thinking why to stop by our booth#13? Listen to our customer speak on how we improved their ROI and left them with happy customers!

See you all at Booth#13 | CX17 Indy, JW Marriott Indianapolis, May 22-25, 2017.