Pointel is honored to announce our achievement of the prestigious Capability Maturity Model Integration Level 3 Certification

Posted on September 9, 2016

Pointel, a leading contact center/CRM solutions provider and systems integrator,is happy to announce our successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 1.3 Maturity Level 3. Pointel has been assessed as per SCAMPI (Standard CMMI Appraisal Method for Process Improvement) methodology, a rigorous assessment framework.

 

 

CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that improve their performance to the maximum. The CMMI-DEV Version 1.3 Maturity Level 3 rating is an independent validation that ratifies the company’s defined and documented processes in both the software development and project delivery areas.

This certification reinforces the fact that we, at Pointel, follow a comprehensive integrated set of guidelines for developing products and services, thereby delivering an excellent customer experience. This rating is an indication of the organization’s performance at a defined level.

With this achievement, Pointel has not only joined the noble group of CMMI Level 3 companies, but we’ve also once again proved the capability of our organization to handle projects in a mature way.

About Pointel
Pointel is a leading contact center/CRM solutions provider and integrator, specialized in selling and implementing end-to-end solutions. Pointel has successfully completed over 400 deployments for Fortune 2000 companies.
With offices in the United States (New Jersey), India (Chennai) and Poland (Warsaw), we are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take on challenging projects, deliver them on time and on budget.