Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0 Maturity Level 3. This marks the third successful CMMI appraisal for Pointel, with the earlier two appraisals are done for CMMI-Dev V1.3 Level 3.
CMMI is a process model that provides a globally recognized set of best practices and support for organizations to benchmark their capabilities. CMMI V 2.0 helps companies achieve measurable business goals, enhance quality, and ensure efficiency.
This appraisal validates Pointel process capabilities for performance excellence and establishes the company’s commitment to delivering high- quality solutions and great customer experience. Pointel understands that the quality of a software product is only as good as the processes used to develop and maintain it, and the company constantly strives to follow best practices guided and certified by the CMMI Institute to ensure quality and timely solutions that delight customers.
With this achievement, Pointel continues being one of the high-performing CMMI level 3 companies, and again proved the capability of the organization to optimize project delivery.
Pointel is one of the leading Contact Center/CRM solutions providers and systems integrators, specializing in selling and implementing end-to-end contact center solutions. Pointel has successfully completed over 400 deployments for Fortune 2000 companies since 1999. With offices in the United States (New Jersey), India (Chennai) and Poland (Warsaw), we are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take on challenging projects, deliver them on time and on budget.