Pointel provides a data warehousing solution which helps customers make critical business decisions. Our contact center analytics team uses a range of techniques and processes for the collection, classification, analysis and interpretation of data to reveal patterns, anomalies and key variables and relationships, leading ultimately to new insights for guided decision-making. Some of the reporting tools that Pointel has expertise in include Tableau, Qlik, Business Objects, Microsoft BI, Informatica and Alteryx.